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Return & Refund Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Non-returnable items:
* Gift cards
* Some health and personal care items

* Memberships

A receipt or proof of purchase is required to complete your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at support@thesoccerstore.com.

Sale items

Only regular priced items may be refunded, sale items unfortunately cannot be refunded.

Shipping

To return your product, you should mail your item to:

11538 Harry Hines Blvd STE A3, Dallas, TX, 75063, United States.

 

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance.